Privacy Policy

Information We Collect

We collect different types of information depending on how you interact with our platform. Some you provide directly, other data comes from your use of our services.

Personal Information You Provide

• Name, email address, and phone number when you create an account or contact us
• Payment information processed securely through third-party providers (we never store complete card details)
• Profile information including educational background and learning preferences
• Communications you send us, including support requests and feedback
• Survey responses and research participation data when you choose to participate

Information Collected Automatically

• Device information including IP address, browser type, and operating system
• Usage data showing which courses you access and how you interact with content
• Log files recording system activity and error reports
• Cookie data helping us remember your preferences and improve performance

How We Use Your Information

Every piece of data we collect serves a specific purpose. We don't gather information just to have it sitting in a database somewhere.

• Delivering educational content and managing your account access
• Processing payments and maintaining transaction records
• Sending course updates, newsletters, and important service notifications
• Improving our platform through usage analysis and performance monitoring
• Providing customer support and responding to your inquiries
• Preventing fraud and ensuring platform security
• Complying with legal obligations under South Korean data protection laws

Legal Basis and Compliance

Our operations comply with South Korea's Personal Information Protection Act (PIPA). We process your data based on several legal grounds:

• Contractual necessity: We need certain information to provide our educational services
• Legitimate interests: Improving our platform and preventing fraud
• Consent: For marketing communications and optional features
• Legal compliance: Meeting tax, accounting, and regulatory requirements

Under PIPA, we maintain detailed records of consent, implement technical safeguards, and appoint a Chief Privacy Officer responsible for data protection compliance.

Data Sharing and Third Parties

We work with selected service providers who help us operate our platform. Each one is carefully vetted and bound by strict confidentiality agreements.

Service Providers We Work With

We may also share information when required by law, to protect our rights, or in connection with a business transfer. You'll be notified of any significant changes in how your data is handled.

Your Privacy Rights

South Korean law gives you substantial control over your personal information. Here's what you can do:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or fix inaccurate information in your account
• Deletion: Ask us to remove your data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of certain data processing activities
• Withdrawal: Remove consent for marketing communications anytime
• Complaint: File concerns with the Personal Information Protection Commission

How to Exercise Your Rights

Send requests to contact@channelbridgecom.com with "Privacy Rights Request" in the subject line. We'll respond within 10 business days. Some requests may require identity verification to protect your information.

Data Security Measures

We take security seriously. Our infrastructure uses multiple layers of protection to keep your information safe from unauthorized access, alteration, or disclosure.

• Industry-standard encryption for data transmission (TLS 1.3)
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability assessments
• Access controls limiting employee data access to necessary personnel only
• Automated backup systems with secure off-site storage
• Incident response procedures for potential data breaches

Data Retention and Deletion

We don't keep your information indefinitely. Different types of data have different retention periods based on legal requirements and business needs.

Retention Periods

• Account information: Retained while your account is active, then 3 years after closure
• Transaction records: 5 years as required by tax and accounting regulations
• Course progress data: 2 years after course completion
• Marketing communications: Until you unsubscribe, then deleted within 30 days
• Support communications: 3 years from last interaction
• Website logs: 6 months, then automatically deleted

After retention periods expire, we securely delete or anonymize your data so it can no longer identify you. Some anonymized data may be retained for statistical analysis.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and understand how you use our platform.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality and security
• Preference cookies: Remember your settings and choices
• Analytics cookies: Help us understand usage patterns (anonymized)
• Marketing cookies: Track campaign effectiveness (with your consent)

You can control cookie settings through your browser preferences. Blocking essential cookies may limit platform functionality. Most browsers accept cookies automatically, but you can modify settings to decline them.

Children's Privacy

Our services are designed for adults and learners aged 14 and older. We don't knowingly collect information from children under 14 without parental consent as required by South Korean law.

If you're a parent and believe your child has provided us with personal information without consent, contact us immediately. We'll delete the information promptly.

International Data Transfers

While we primarily operate in South Korea, some service providers may process data in other countries. When transferring data internationally, we ensure appropriate safeguards:

• Standard contractual clauses approved by regulatory authorities
• Transfers only to countries with adequate data protection frameworks
• Additional security measures for sensitive information
• Regular compliance reviews of international partners

Changes to This Policy

We update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform at least 30 days before changes take effect.

Continued use of our services after changes become effective means you accept the updated policy. If you disagree with changes, you may close your account before they take effect.